Support

See what one support resolution costs, and how often closed conversations reopen.

Every figure, and how it is computed

Resolutions: Conversations your help desk reports resolved, of the kind it counts, and the share no person answered.
Reopened after closing: Resolutions that came back, over those with a reopen count. A reopened conversation was not resolved.
Cost per resolution: Spend of the workflows that resolve, over their own resolutions. The same figure as Cost per outcome.
A person, estimate: A person's hourly cost times minutes per case, typed on Support. An estimate: no help desk sends minutes.
Typical time to resolve: Median time from opened to closed, per inbox. Not reported where the help desk gives no open time.
Where the work is: Resolutions by inbox, busiest first, with the share nobody answered. Counts only: no AI call names its inbox.
No person replied: Conversations closed with no human reply, the cheapest resolution. 'Not reported' where the help desk does not say.
What one cost on its own: Each result's AI calls, summed by a shared trace id. Median, average and highest; no trace, counted apart.