Yellow.ai resolved conversations
Only the export's folder. Each conversation's id, status, channel and resolve time. Never messages, names or phone numbers.
Access
- Kind
- Sign in on the vendor's page; nothing typed here
- What to give
- Read-only access to your export
- Why that one
- Read nightly from the storage your Yellow.ai Data export writes to: an AWS role for Amazon S3, a read-only link for Azure Blob. Message text is never read.
What it attributes on its own
- From the source
- conversations per day, at the time each was resolved; each one's status, and whether you count it a success; the channel it came in on
- Needs a rule or a trace
- the AI spend for each conversation: it comes from your model or gateway source, matched by workflow; whether the customer was satisfied: a resolved ticket is a closed one
The addresses it calls
- https://sts.us-east-1.amazonaws.com/ (STS AssumeRole, for the S3 role)
- https://<your bucket>.s3.<its region>.amazonaws.com/ (S3 ListObjectsV2 and GetObject, under your export path only)
- https://<your account>.blob.core.windows.net/<your container> (List Blobs and Get Blob, under your export path only)
Valistry calls only these addresses. It blocks any other call and logs every call.
Connecting it
- Export to Azure Blob. Insights → Data export → Create export rule. Choose Connect via Azure storage account. Open ↗
- Make a read-only link. Storage accounts → your account → Containers. On the export's container: ⋯ → Generate SAS. Open ↗
Google Cloud Storage or SFTP: Valistry does not reach them. Choose Upload a file.