Outcome Packs
Measure AI in units the business already runs on.
A pack connects the ledger to the systems, definitions and unit economics of one workflow, so the question moves from what AI cost to what it produced.
The question a cost tool answers
What did the support AI cost last month?
$22,181
A number no one in support can act on.
The question a pack answers
What does one resolved case cost?
$0.69
$22,181 across 31,460 resolved cases. A number the workflow’s owner already manages against.
What a pack holds
Four parts, agreed before a number is shown.
Not a dashboard: an agreement that makes one unit comparable across teams and months.
01
Where outcomes live
The system that records success.
Support pack
The ticketing system's closed cases, joined to the agent runs that worked them.
02
What success means
A definition the buyer signs off, exclusions included.
Support pack
Closed and not reopened within the window. Duplicates and test tickets out.
03
What each outcome costs
One repeatable unit calculation, tied to the ledger.
Support pack
All support AI cost divided by resolved cases, retries shown apart.
04
What can improve
The comparisons, opportunities and controls that follow.
Support pack
Compare agents per case, price a routing change, set an envelope.
Designed for
One ledger. A pack per workflow.
A pack is listed once its connector, its metric definition and its rollout are production-grade.
Support
Cost per resolved case
Triage, drafting, search and escalation costs, connected to successfully resolved work.
Engineering
Cost per accepted outcome
Coding assistants and model usage, connected to an agreed delivery or developer-productivity measure.
Voice
Cost per completed call
Speech, transcription and agent activity, connected to completed or successfully handled calls.
Bring the outcome. Valistry brings the economic model.
Tell us the workflow and the system where its outcome is recorded. We design the pack with you.